Why You Need Us
With land at a premium and a continual growth in vehicle ownership, car park abuse is an acute problem for land owners – whether in industry, retail, public service or residential areas, even where permission is given by the issuing of a parking permit.
Apart from the loss in trade and frustration to customers and employees through a lack of parking space, car park abuse creates important liability issues for landowners in respect of:Disability Discrimination: Misuse of disabled parking spaces can deny the use of or access to the facility by genuine users with impaired mobility Health and Safety: Emergency service access routes and fire escapes can be blocked by thoughtless drivers, whilst parking on pavements can obstruct access to disabled visitors Planning Law: Unauthorised car parking in undesignated areas can breach planning permissions Community Parking Service offers a proven remedy to car park abuse in the form of our total ticketing solution, which is tailored to drastically cut car park abuse at little or no cost to the land owner thanks to its self-financing nature.
Whilst our eye catching and carefully drafted signage has an immediate deterrent effect, the key to a long term and sustainable reduction in car park abuse lies in our follow-up action against drivers intent on non payment of charges.
In recognition of our Approved Operator Status, we are able to request vehicle keeper details from the DVLA in order to hold the driver to account for their actions (and in respect of parking charges issued since 1st October 2013, the registered keeper themselves where charges remain unpaid), pursuing a contractual financial charge against them in line with the displayed parking conditions.
We do not outsource any element of our end-to-end enforcement activity, therefore keeping these processes entirely within our control. In the vast majority of cases this charge is recovered successfully and the awareness by car park users of our consistent, effective litigation is a powerful deterrent against future misuse of the car park.
This is a cornerstone to our business model, in an industry where most parking enforcement companies fail to litigate in cases of non-payment and rapidly become known as “toothless” by persistent non-payers.
Fairness Policy
We understand that reputation is crucial to some land owners, and that being associated with typical private parking companies is damaging: their processes are often legally flawed and are publicly perceived as extortionate.
Our emphasis is therefore upon ethical and legally sound processes.
All of our directors are fully qualified in Law and well practiced in the fields of contract litigation and dispute resolution.
Our enforcement processes are carefully formulated from a legal and ethical perspective, and are designed to achieve high compliance rates without the need for misleading or coercive tactics.
Unlike the chains of generic letters sent to offending motorists by some enforcement companies, we treat every parking infringement on a case by case basis and take into account the range of circumstances before deciding on the most appropriate legal remedy, which can include pre-action protocols followed by county court litigation and an application to the court to compel the registered keeper to provide the driver's details where necessary.
In addition to our openness to regulation, we offer a sympathetic and transparent appeal procedure for motorists who have genuine cause for mitigation, which can be audited by the land owner at any time protecting the reputations of both your business and us.
Appeals must be made in writing and supported with evidence, to the address shown on our contact page - appeals must be received by us within 14 days of a notice being issued.
Adjudications are made in writing within 14 days. Unsuccessful appeals received within the 14 day period will be given an extended period from the date of the response to pay the reduced charge.
Tailored For You
We can customise our Community Parking Service Officers to suit the individual needs of every car park, including permit-only parking solutions, time limited parking, policing of disabled bays and vehicles parked obstructively or in undesignated areas.
Signage and ticketing materials carefully produced to comply with statutory and industry requirements, are provided by ourselves.
Car parking tickets can be issued by our community parking service officers or by existing personnel employed by the landowner.
In the latter case, full training is provided and we remunerate the land owner with an administration fee for the issue of every correctly issued and enforced ticket.
Our bespoke approach enables a level of flexibility, allowing us to respond quickly to any changes in direction you may have whilst dealing with us.
